The definitive standard for organizations that prioritize customer experience data over intuition.
Independent research* links customer centricity and trust to measurable business outcomes.
We do not measure perks or office amenities. We measure the systems you have in place to listen, understand, and act on customer needs.
Designed for Finance, Retail, and Logistics. Validate your internal feedback loops, data synthesis, and strategy roadmaps.
View Framework →Designed for Outsourcing. Prove to international clients that your agents are empowered problem solvers, not just ticket closers.
View Framework →The path to recognition involves rigorous assessment and validation.
Submit your organization's profile. We will schedule a briefing to ensure you meet the prerequisites for assessment.
We deploy the 4-Pillar Framework to audit your listening channels, data usage, and improvement cycles.
Organizations scoring above 75% receive the CCO Seal, the benchmark report, and marketing assets.
Certification is rigorous. Connect with an advisor to determine if your organization meets the prerequisites.