In a crowded outsourcing market, efficiency is a commodity. Customer-Centricity is a competitive advantage. Differentiate your brand with the CCO Seal.
The CCO Seal acts as third-party validation of your service quality, helping you move up the value chain.
International clients are increasingly asking for proof of CX maturity. The CCO Certification provides objective evidence that your team delivers empathy at scale, not just process adherence.
Move away from the race to the bottom on hourly rates. Certified organizations command higher fees by proving they act as strategic partners rather than transactional vendors.
The best agents want to solve problems, not just read scripts. Our data shows that customer-centric cultures have significantly lower attrition rates than efficiency-focused operations.
The outsourcing landscape has shifted. Your clients rely on you to be the eyes and ears of their business. The CCO Assessment measures your ability to fulfill that strategic role.
A rigorous but straightforward process designed to validate your commitment.
Complete the profile for your BPO. We categorize you by size (Boutique, Mid-Market, or Enterprise) to ensure fair benchmarking.
Our analysts review your operational frameworks against the Global CCO Standard. This involves leadership interviews and process verification.
Score 75% or higher to earn the seal. You receive a digital badge, a physical trophy, and inclusion in the annual "Top Customer-Centric BPOs" report.
Join the ranks of the Philippines' most trusted outsourcing providers. Request an overview of the assessment criteria today.